Frequently Asked Questions

Ordering

How can I order from you?

Place an order through the web site or simply give us a call on 0115 9761 333
The best way to order from us is through this website. This ensures all details are processed accurately and quickly. Alternatively, you can email us with your order, though please be sure to include all details relating to banner sizes, finishes, quantities, artworks and delivery address.

How do you take payment?

We will contact you for payment details once you've placed the order
We do not take payment via our website. Unless you have a credit account with us, please call us after placing your order to arrange your payment. Alternatively, we will contact you shortly after your order has been placed.
We accept payment via credit/debit cards and bank transfers. We also accept cheques, but please be aware that we cannot process orders until payment has been cleared.
If your company has a credit account with us, your order will be processed automatically (subject to our terms) and invoiced on or after your delivery date.

What's your turnaround time?
Depending on the size of the order, around 2 working days from proof approval and payment received. If you need it quicker, just ask.

Can I get my order turned around quicker? I'm happy to pay more.
Sometimes we may be able to help in this regard and bring your order forward onto the end of another print-run. Please note, this service is not always available and is subject to a charge of £20 or 20% of the order value (whichever is greater).

I need my order delivered to more than one address, can you do that?
We can deliver to more than one address, however each delivery address requires its own order and delivery charge.

Is there any way I can get a discount?

As our prices are based on fixed costings and low margins, we can’t offer discounts on most orders. If however, you have an enquiry for a very large order (typically 100m2 and above), please let us know and we might be able to help you with a bespoke quote.
Sometimes, we may offer discounts as part of a marketing campaign - keep an eye out for them.

Artwork

How much room should I leave for hems and eyelets?
We recommend leaving at least 60mm space in from the edge of your design for important content such as text or logos.

Can you print Pantone colours?
We can print artwork containing Pantone colours, and we can match our printing to some Pantone colours. However, we must be notified of these when placing your order and these must be included within your artwork. Please note, we cannot guarantee accurate replication of all Pantones.
If you require a printed sample before placing an order, please speak to one of our sales team who can arrange this for you.

How do I allow room for pole pockets?

Don't worry, we'll sort it.

How do I send you my artwork? Can I email it?

You can send it via the web site or Wetransfer. You can e-mail it but please be aware of size restrictions on all email account both incoming and outgoing.

Do I have to use your WeTransfer service?

No, but it's very good! just head over to wetransfer.com and follow the onscreen instructions. You don't have to sign in or register.

How many eyelets do you put in?

Our standard distribution of eyelets is one per metre. If you require a different distribution or specific placement of eyelets, that’s no problem at all - simply let us know what you need when you place your order.

Do you keep hold of artworks from my past orders?

If you uploaded your artwork to us via WeTransfer the link will remain active for one month. We do keep most files but please don't rely on this as a backup.

Do you supply proofs?

We will provide digital proofs prior to printing where we think necessary or at your request. We can sometimes provide printed proofs, but these are usually reserved for large orders and are supplied at our discretion.

Can you make changes to my artwork?

If an artwork has been supplied in an editable fashion (with text outlined etc), we may be able to make a minimal modification for you. However, substantial changes will require a studio fee of £15.

Will you let me know if there's something wrong with my artwork?

If artwork cannot be used to produce what has been ordered, we will advise you of this and request how you would like to proceed.
Please note that we cannot be held responsible for issues contained in the supplied artwork itself such as spelling mistakes, grammatical errors, RGB colour mode, overprint, resolution, missing fonts and missing images. To avoid these issues, please ensure your artwork adheres to our artwork requirements.
If an artwork size is different to the ordered size, the ordered size always takes precedence. This is due to the fact that artworks from our customers are supplied in a variety of scales.
With subjective issues of quality such as image resolution, we will sometimes advise you if the quality is extremely low, though again, we cannot be held responsible if the artwork is supplied in such a manner and isn’t suitable for your needs.

Delivery

Do you send out packages as plain-label?
Yes, all our consignments are sent out as plain label and show no mention of Nottingham Banners. No paperwork or delivery notes are included.

Can you deliver direct to my customer?

Yes, we can delivery to any UK address you require.

How much does delivery cost?

Delivery cost depends on the size of your order and whether you require any timed deliveries from our couriers.  Most deliveries will be £10

How long will delivery take?

Consignments sent from us use a next-day service, however Scotland and some remote areas of the UK may require an additional day to arrive.

What should I do if my package looks damaged when it’s delivered?

Please make sure that you sign for the consignment as damaged, otherwise it can be very difficult for us to claim back from the courier and resupply you with the goods.

Can I pickup my order from you?

Yes, no problem.

Billing and payment

What are your payment terms?
For full details, please refer to our order terms.
For customers that do not have a credit account with us, payment is required before any artwork is processed or any production can begin.
For customers with a credit account, payment is required 30 days from date of invoice. Invoices are sent out as emails shortly after delivery of your order. Account statements are sent as hard-copies in the post once per month.
Late payment fees of £15 or %15 of the invoice value (whichever is greater) are applicable. We reserve the right to suspend or rescind credit accounts if our terms are not met.
What payment methods do you accept?
We accept payment via credit/debit cards and bank transfers. We also accept cheques, but please be aware that we cannot process orders until payment has been cleared.
Orders from customers with a credit account will be automatically processed (subject to an agreed credit limit and any outstanding credit), then invoiced after the order has been delivered.
How do you invoice me?
Paid invoices are sent via email to customers that have already paid for their order. This will be sent shortly after approx. delivery date.
Customers with a credit account are sent invoices via email shortly after approx. delivery date.
Can you deal with a separate accounts department or office instead of me?
Yes, simply let us know the details of your accounts department by contacting our accounts department.
Can I setup a credit account with you?
You may apply for a credit account with us via the credit account application page. Credit accounts and limits are granted or denied at our discretion and are subject to a credit check.
How do I contact your Accounts department?
Our accounts department can be contacted via email on accounts@venturebanners.co.uk, and via telephone on 01376 533856. The accounts department is open from 9am–5pm Monday–Friday.
Marketing and advertising
Can I use images of your products?
Yes, you are welcome to use our product images in your own marketing and advertising. High-resolution versions can be downloaded from our marketing resources page.
Can I use your photos?
Yes, you can use these in your own marketing and advertising. These are available from our marketing resources page.
After-sales
Do you offer reprints/replacements/refunds?
In the event of misproduction, faulty products or damage during delivery, we are able to resupply affected items. Please note that we usually require a photo of any items in question before we can resupply them.
If items have been delivered and signed for as received in good condition and damaged during transit, or damaged as a result of opening, mishandling, mistreatment, vandalism, heavy weather conditions or other circumstances out of our control, we are unable to offer reprints, replacements or refunds.
Do you fit banners?

 

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